Return & Refund Policy

Effective Date: January 1, 2022

At Soxelles, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Free Returns

We proudly offer free returns and refunds within 30 days from the date your order is delivered.

To qualify for a return:

• Item must be returned within 30 days.
• Product should be unused or only minimally used.
• Item must be in its original condition.
• Original packaging is preferred whenever possible.
• Proof of purchase is required.

Free Return Shipping

Soxelles provides free return shipping for eligible returns worldwide.

Our customer support team will provide return instructions after your request has been approved.

Non-Returnable Items

The following items may not be eligible unless they arrive damaged or defective:

• Personalized products
• Gift cards
• Final sale items
• Hygiene-sensitive products that have been used

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.

Include:

• Order number
• Photos of the product
• Photos of the packaging

We will gladly replace the item or issue a full refund.

Refund Process

Once your return is received and inspected:

• Refunds are approved within 2 business days.
• Funds are returned to the original payment method.
• Most banks process refunds within 5–10 business days.

Shipping charges (if any) are also refunded for approved returns.

Order Cancellation

Orders may be canceled before shipment for a full refund.

Once an order has shipped, our standard return process applies.

Contact

Email: support@soxelles.store

Phone: (604) 444-4828